This page (together with our Disclaimer and Privacy Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) or through our electrical design service (our service) to you.

These Terms will apply to any contract formed between us in accordance with clause 4.4 for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. Please click on the button marked “Submit payment & process order” on the “Secure checkout – Review order” page if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference. We may amend these Terms from time to time as set out in clause 5. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms, and any Contract between us, are only in the English language.

1. Information about us

1.1. We operate the website nohma.com. We are Nohma Ltd, Company number 13329087, Registered in England & Wales at 203 West Street, Fareham, PO16 0EN.

1.2. To contact us for any reason please see our Get in touch page, or you can reach us via email at [email protected]. If you are unhappy with the Products or the service you have received we are keen to hear from you. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.

2. Our products

2.1. The images of the Products on our site are for illustrative purposes only and the Products may therefore vary slightly from those images.

2.2. All Products shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will consult with you as to whether you would like a refund or to wait for the item to come back in stock.

3. How we use your personal information

3.1. We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

3.2. Save as may be varied by our Privacy Policy, we will in any case use the personal information you provide to us to:

3.2.1. supply you with the Products you have ordered from us;

3.2.2. process your payment for such Products; and

3.2.3. You agree that we may pass your personal information to any Company we work with to fulfil your order.

4. How the contract is formed between you and us

4.1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

4.2. After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.3.

4.3. We will confirm our acceptance of your order to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

4.4 If we are unable to supply you with a Product you have ordered, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by email. If the Product is not in stock, we will advise when it is due back in. If the Products are no longer available and you have already paid for the Products, we will refund you the full amount of the order price as soon as possible.

5. Our right to vary these terms

5.1. We may revise these Terms from time to time in the following circumstances:

5.1.1. changes in how we accept payment from you;

5.1.2. changes in relevant laws and regulatory requirements; or

5.1.3. as we consider to be necessary in light of current trading and/or the general business environment, whether locally, nationally or internationally.

5.2. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

Whenever we revise these Terms, we will give you notice of this by changing the relevant date at the top of this page.

6. Cancellation and returns

6.1. You have the right to cancel an order during the period set out below in clause 6.2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund. If you cancel your order, we will try to stop it before the Product is dispatched to you but please be aware that this may not always be possible. Where we are unable to stop your Product from being dispatched please return it to us when you receive it, at which point we will process your refund in accordance with these Terms. If you are a consumer, advice about your legal right to cancel is available from your local Citizens’ Advice Bureau or Trading Standards office.

6.2. Your right to cancel an order expires 14 days from the day after the day you receive: the Product (if your order is for a single item); or the last Product (if your order is for multiple items). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

6.3. Details of your right to cancel and an explanation of how to exercise it are also provided in the Dispatch Confirmation.

6.4. To cancel an order, please let us know by email at [email protected] or via our Get in touch page. You may wish to keep a copy of your cancellation notification for your own records. If you have received the Products, please then promptly return the Products to us (if you have not done so already) not later than 14 days after the day on which you let us know that you wish to cancel the order. The deadline is met if you send back the products before the period of 14 days has expired. Unless the Product is faulty or not as described (in this case, see clause 11), you will be responsible for the direct cost of returning the Product to us. We will refund the price you paid for the Products in accordance with clause 6.5.

6.5. If you cancel your order we will:

6.5.1. refund you the price you paid for the Products, less any postage costs. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling of them other than what is necessary

6.5.2. to establish the nature, characteristics and functioning of the Products. Any charges for the direct cost of returning the Product to us (e.g. where you have elected to ‘return to sender’), unless the Product is faulty or not as described, we will deduct such direct cost from the refund you would otherwise have been entitled to;

6.5.3. If you are a Nohma customer, your refund will also be less the discounted fee for the system design and wiring diagram, as detailed on your invoice. This is usually provided for free, however if you return your system we need to charge for this to cover our time spent designing your system and wiring diagram; and

6.5.4. process the refund due to you as soon as possible and, in any case, within 14 days of: (i) if you have received the Product, the day your Product is returned to us or, if earlier, the day you supply evidence of having sent the Products back; or (ii) if you have not received the Product, the day on which you gave us notice of cancellation.

6.6. We will refund you on the credit card or debit card used by you to pay. If you paid by bank transfer, we will refund via BACS payment.

7. Delivery

7.1. Free delivery is available for U.K. orders of The Van Conversion Bible, and all other U.K. orders over £75. For orders under £75, there is a £9 delivery fee. Please note that timescales for delivery and delivery charges will vary depending on the availability of the Products you have ordered and your address. Please allow for extra time for international deliveries.

7.2. We will use reasonable endeavours to fulfil your order by the estimated delivery date set out in the Dispatch Confirmation which will be within 30 days after the date of the Dispatch Confirmation unless the Products are pre-order Products, in which case we will agree the relevant date with you. If we are unable to meet the estimated delivery date (where there is an Event Outside Our Control for example) we will contact you with a revised estimated delivery date.

7.3. Delivery will be completed when we deliver the Products to the address you gave us. Nohma shall not be liable for delays or other disadvantages to the Customer, which result from an incorrect address being supplied at the time of order.

7.4. If no-one is available at your address to take delivery, we will either leave you a note that the Products are being held securely by our carrier, in which case, please contact our carrier in the manner provided on the undelivered note to rearrange delivery, or the Products may be left by our carrier with a neighbour or elsewhere in a discreet and secure place which will be notified to you at the time of delivery.

7.5. If we are not able to deliver the whole of your order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this. However, if you ask us to deliver your order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

7.6. The Products will be your responsibility from the completion of delivery.

7.7. You will own the Products only once we have received payment in full, including all applicable delivery charges for the full order made by you.

7.8. Please note that on some bulky items, an additional £30 ‘pallet surcharge’ will be applied to your order, due to the increased cost of shipping. We absorb as much of this cost as we are able, but in some instances we need to pass some of this cost onto the customer.

8. International delivery

8.1. We deliver The Van Conversion Bible to the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

8.2. Please note that all orders from EU countries will be dispatched from our European fulfilment centres and so should not be liable for any import duties or taxes.

8.3. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

8.4. We offer European delivery on full Nohma system orders. These will be sent from the UK, we will not charge VAT on the order, and you will be required to pay VAT and duties on delivery of the order.

8.5. Unfortunately we don’t currently offer international delivery for any products other than The Van Conversion Bible, and full Nohma system orders.

9. Price of products and delivery charges

9.1. The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the site. However if we discover an error in the price of Product(s) you ordered, please see clause 9.4 for what happens in this event.

Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

9.2. The price of a Product includes VAT as stated in the product description.

9.3. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

10. How to pay

10.1. You can only pay for Products using a debit card or credit card. We accept the following payment methods: VISA debit & credit card, MasterCard debit & credit card, American Express, GPay, Apple Pay, PayPal (Netherlands & Germany only).

Payment for the Products is at the point of order.

10.2. We accept Klarna Credit on payments up to £1,000. This allows you to Pay Later, in 30 days after your purchase or in 3 monthly instalments.

10.3. We accept PayPal Credit on payments up to £2,000. This allows you to pay in 3 monthly instalments.

11. Damaged or defective products

11.1. We are under a legal duty to supply Products that are in conformity with this Contract. If the Products delivered to you are not as described, fit for purpose or of satisfactory quality at the time of delivery, please ensure you let us know about any damage or issues within 5 days of delivery. Your legal rights include an entitlement to the following:

11.1.1. Within 30 days of delivery: you can get a refund.

11.1.2. After 30 days: you may be entitled to a repair or replacement or, if that doesn’t work, a proportion of your money back.

11.2. You will be required to pay for return postage to return the faulty item to ourselves. If it is deemed that your product is faulty, we will reimburse you for the cost of this postage. If the product is deemed to be in working order, you will be required to pay for return postage to return the item back to yourself.

11.3. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

12. Warranties

12.1. All warranties are those defined and offered by the manufacturer of the purchased Product. The scope, duration, and terms of any applicable warranties are determined solely by the Product manufacturer.

12.2. For detailed information about the manufacturer’s warranty, please refer to the warranty information provided with the product or contact the manufacturer directly. We endeavour to provide information on the manufacturer’s warranty for each product on our website, but this information is provided as a courtesy and may not be up-to-date or complete. Customers are encouraged to verify warranty information with the manufacturer.

12.3. Some Products may require you to register your guarantee. If you have not done this when required, your warranty may not be valid.

12.4. We shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of any product or from the inability to use any product. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

12.5. Should your product prove defective within the manufacturer’s warranty period, we will provide reasonable assistance in facilitating the repair or replacement of your Product via the manufacturer. However, we hold no responsibility for the outcome of warranty claims, as decisions regarding warranty claims rest solely with the manufacturer.

13. Our liability if you are a consumer

13.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

13.2. Unless otherwise expressly agreed by us, we only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987.

14. Events outside our control

14.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 14.2.

14.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.If an Event Outside Our Control takes place that affects the performance of our obligations: we will contact you as soon as reasonably possible to notify you; and our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

15. Communications between us

15.1. When we refer, in these Terms, to “in writing”, this will include email.

15.2. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by email. We will confirm receipt of this by contacting you by email. If you are a consumer and exercising your right to cancel under clause 6, please see that clause for how to tell us this.

15.3. If we have to contact you or give you notice in writing, we will do so by email.

16. Fair usage of technical support

16.1. Our fair usage policy for technical after-sales support is designed to ensure that all of our customers receive a reasonable level of assistance from our team, while also allowing us to manage our resources effectively. We provide up to 2.5 hours of support to customers who have purchased our products, which we believe is a fair and adequate amount of time to provide any required guidance and assistance with installation and operation. On average, our customers require 0-30 minutes support to get their system fully installed and working.

16.2. Please note that time spent resolving issues that are the fault of the original equipment manufacturer (OEM) or that are caused by the guidance provided by Nohma will not count towards this 2.5-hour limit. This ensures that you are not penalised for issues that are beyond your control.

16.3. While the 2.5-hour limit is not a definitive cut-off, it represents a point at which we may need to curb the level of support we can provide. If you require additional support beyond the 2.5-hour limit, we may be able to provide it at our discretion, subject to the availability of our support team and the complexity of the issue. However, please note that we reserve the right to charge for each additional hour required at the cost of £50 on a consultancy basis.

16.4. We believe that this policy is fair and necessary to ensure that all of our customers receive the level of support they need, while also allowing us to manage our resources effectively. If you have any questions or concerns about our fair usage policy, please do not hesitate to contact us.

17. Commercial Use Restriction

17.1. Users are expressly prohibited from using any content, materials, or services obtained from or through this website, including but not limited to free materials, for any commercial purposes, including selling, licensing, leasing, or in any way exploiting the content for commercial use, without the prior written consent of Nohma Ltd. Any unauthorised use of the content for commercial purposes is a violation of these Terms and Conditions and may result in legal action.

18. Other important terms

18.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

18.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However, if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty to the recipient of the gift without needing to ask our consent.

18.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty, but we and you will not need their consent to cancel or make any changes to these Terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

18.5. These Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England will have non-exclusive jurisdiction to resolve any dispute between us. For the avoidance of doubt, the United Nations Convention on the International Sale of Goods 1980 (Vienna Convention) shall not apply.