Delivery & returns
Delivery days we are able to offer are Monday – Friday between the hours of 08:00 – 18:00.
The cut-off time for same day dispatch is 13:00. Any orders placed after 13:00 may be dispatched the next working day. Please note that we are not always able to dispatch orders on the weekend, but wherever possible we will endeavour to do so. If this is not possible items will be dispatched on the following Monday for delivery on Tuesday. Typically we are able to dispatch orders that are placed before 13:00, however we cannot guarantee this. We will do our best to keep you informed of any delays should they occur.
Please note we do not deliver on weekends or Bank Holidays.
We offer a free 48 hour delivery service on orders £50.00 and over, based on orders placed before 17:00 Monday – Friday. Orders under £50.00 have a delivery charge of £9.00.
We do everything we can to meet the delivery time specified, however, occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. Unfortunately, we are unable to refund any delivery costs for delayed orders.
We will inform you if we become aware of an unexpected delay. Please note that if your order is made up of a combination of items, deliveries may, on occasion, be made separately. Any issues with the items we must be notified within 7 days of the delivery. Risk in the goods will pass to you on delivery. We reserve the right to alter or amend delivery times in exceptional circumstances. Please note that if you order multiple items we may send the items on a pallet rather than individual boxes.
Please note if no-one is home to accept delivery on two occasions your item will be held in the depot until you contact us. If this does happen there are two options, we can rearrange delivery but there will be a fee of £12 to pay. Alternatively, we can arrange for the parcel to be returned to our warehouse and you will be refunded minus £12.
Any orders that are refused upon delivery and returned to us will be refunded minus £15.
We are only able to deliver batteries to addresses within mainland UK, please see the image below of postcodes that we are unable to deliver batteries too.
Delivery – Books
UK: If you order our book from within the UK, your order will be dispatched via Royal Mail 48 Tracked delivery. We are able to deliver to all the British Isles.
Europe: If you order our book from within Europe, your order will be dispatched from our German warehouse via GLS. We are able to dispatch to all of Europe, and there will be no import duties or taxes to pay. Please note we cannot guarantee how long your parcel will take to arrive, but the majority of parcels take between 3-10 working days.
Delivery – Electrical system components, powerbanks & insulation
For delivery of your items we may use Royal Mail or DPD as the delivery service and are able to deliver to all the British Isles.
Please note that if you based in the highlands, islands, Isle of Wight or Northern Ireland, an additional postage charge will be added to your order due to the increased cost of shipping to these areas.
If you are based on Isle of Man or the Channel Islands, we can ship here but we aren’t able to process this via our website as postage costs can vary wildly. We would therefore ask you to get in contact with us at [email protected] and advise your address and what you are trying to order. We can then get a quote for the shipping cost.
Delivery – Batteries
For the delivery of batteries we use DHL, DPD & XPO. Unfortunately this means we are unable to deliver to the following areas:
If for any reason you no longer require your item, you can return the item in a new and unused condition within 14 days for a refund. We unfortunately will not reimburse any return costs met by yourself.
Please contact [email protected] and reference your order number if you need to make a return. Please be sure to include all components, instructions and packaging with the return.
A full refund will be processed for your order providing the following conditions are met.
- No signs of wear and tear (item needs to be in a re-sellable condition)
- Damage has been caused from failure to follow the instruction manual
- Negligent and improper storage, usage or installation has damaged or defected the product
- Unauthorised modifications have been made to the product
If a returned item does not meet these criteria and you would like the item to be returned to you again, you will need to cover the postage cost. This is normally £9.00 but larger items, especially those that need to be delivered on a pallet will cost more than this.
Before returning any products to us, you will need to email us at [email protected] to discuss your return. We will require the products serial number which is normally found on the product or packaging to start the warranty claim process with the manufacturer. We would like to stress that the warranty process is different for each manufacturer and it is ultimately their decision as to the result of the claim. That being said, it is extremely rare that a warranty claim does need to be made as we only stock products made by reputable manufacturers.